The Operations / Departmental Manager manages teams and/or projects, and achieve operation / department goals, as part of the delivery of the organisations’ strategy. They work in the public, private, or volunteer sector and in all sizes of organisation.
Specific responsibilities will vary, but the knowledge, skills and behaviours needed for the position will be the same.
Key responsibilities include creating and delivering operational plans, managing projects, leading and managing teams, financial and resource management, coaching, and mentoring.
Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager, and Specialist Manager.